Response Time
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time for help with deposits, withdrawals, KYC, or site features. You can reach the team by live chat, phone, or email and we’ll work to resolve problems quickly. For account-sensitive requests please be ready to verify your identity so we can help securely and comply with verification requirements. Our agents follow privacy and security practices aligned with Canadian expectations.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, replies in minutes) |
| General enquiries | [email protected] (accounts, billing; replies within 24 hours) |
| Affiliate enquiries | [email protected] (partner sign-ups and marketing queries) |
| Phone | +1 416 583 2749 (voice support) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please email [email protected] with a clear subject line, your account name, and up-to-date contact details to help us process your request faster. Including relevant attachments and any reference numbers helps avoid delays.
Send us a message
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, while live chat requests are usually handled sooner and email cases may take longer. Complex issues such as KYC or payment investigations can require extra time depending on their nature and documentation. VIP players receive priority support where available.
Feedback
We’d love your feedback- please share any suggestions or ideas to help improve our site. Every message is reviewed carefully by our team and used to enhance features, fix issues, and improve the overall user experience. Your input matters and helps shape future updates, so don’t hesitate to tell us what’s working and what could be better.